Indianapolis Institute for Families, Inc.
Our Policies
Payment Information
The Indianapolis Institute for Families currently accepts cash, check, money order, Visa or MasterCard as forms of payment. Payment is expected at time of service.
Cancellation Policy
CANCELLATIONS MUST BE MADE 24 HOURS IN ADVANCE OR A $50.00 FEE MAY BE CHARGED. REPEATED CANCELLATIONS OR NO SHOWS MAY RESULT IN TERMINATION FROM SERVICES.
Insurance/Medicaid Information
We accept any insurance and will file claims for you. We have therapists in the following networks:
- Anthem Blue Cross/Blue Shield
- Magellan Behavioral Health (handles some of Anthem's mental health)
- Value Options (handles some of Anthem's mental health)
- Encore
- Comprehensive Behavioral Care (handles some of M-Plan and Advantage Health Plan)
- Cigna Behavioral Healthcare
- Sagamore Health Network
- Humana
- Aetna
- Medicaid/Hoosier Healthwise
We will verify your insurance information at your initial appointment and inform you of your anticipated payment. Any adjustments following the finalization of the claims will be your responsibility and you will be billed.
If your therapist is not in your network and you have chosen our services over an in-network provider, you may be responsible for full fees or a larger portion of the fee than for an in-network provider. Please be aware any difference will be your responsibility.
Should your coverage lapse or terminate, you will be responsible for full fees unless you make arrangements with your therapist or the Business Manager in advance.
Any questions about payment information or fees for service should be directed to the Business Manager.
Confidentiality Policy
As participants in a family program, parents and children often desire confidentiality separate from each other, yet that confidentiality cannot be such as to be damaging to the individual, the family, or the treatment process. Therefore, all matters involving the safety of self and others and any information shared in separate sessions that concerns the welfare of the family or any of its members will be processed in family sessions by appropriate family members.
The statutes of the State of Indiana require that all known and suspected incidents of child abuse and neglect be reported to appropriate authorities. The Indianapolis Institute for Families, Inc., and all of its agents, will report all such incidents regarding any child when witnessed, alleged, suspected, and/or reported to us. Further, records involving these cases can be subpoenaed by the court and those professionals involved may be required to testify.
Your confidentiality will be professionally and ethically maintained as provided by the statutes of the State of Indiana and the Codes of Ethics and Professional Standards in the practice of clinical social work and family therapy.
If you have any questions about confidentiality, please ask your therapist.
